International Shipping & Delivery
At SerrBeauty, we carefully prepare every order to help it arrive in the best possible condition, whether it is delivered within Jordan or internationally. Please review the shipping information below before placing your order.
Where We Ship
We offer delivery within Jordan and international shipping to selected countries based on the shipping options available at checkout.
Shipping availability, prices, and delivery times may vary depending on the country or region. Please make sure your shipping country is selected correctly before checkout.
Order Processing Time
Orders are usually prepared within 1 to 2 business days.
Some orders may require additional processing time during busy periods, public holidays, or when handmade items require extra preparation.
Delivery Within Jordan
Local delivery within Jordan usually takes 1 to 2 business days.
Delivery within Jordan is free for orders over 19 JOD.
For orders under 19 JOD, a 2 JOD delivery fee applies.
Delivery times may vary depending on the area, busy periods, public holidays, or circumstances beyond our control.
International Shipping
International shipping usually takes 8 to 10 business days after your order has been prepared.
International delivery is available at a flat rate of $12.
Free international delivery applies to orders over $100.
Delivery times may vary depending on the destination country, customs procedures, public holidays, or circumstances beyond our control.
Currency & Payment
Prices may appear in your local currency or selected currency for browsing convenience.
All checkout payments are processed in USD. Your bank or card provider may display the final charge in your local currency based on their exchange rate and any applicable bank fees.
Customs, Duties & Taxes
Customs duties, taxes, or import fees may vary depending on the destination country.
In some cases, these fees may be collected upon arrival or delivery according to your local regulations.
Any customs duties, taxes, or import fees, if applicable, are the customer’s responsibility and are not collected by SerrBeauty at checkout unless clearly stated otherwise.
Prices May Vary by Country
Prices, offers, delivery options, and availability may vary by country or region.
Please make sure your shipping country is selected correctly before checkout so the correct prices and delivery options are displayed.
Damaged or Incorrect Orders
We pack orders carefully, but if your order arrives damaged or if you receive the wrong item, please contact us within 24 hours of delivery.
Please provide:
- A clear photo of the product
- A photo of the outer packaging
- A photo of the inner packaging
- Your order number
After reviewing the case, we will offer the appropriate solution according to our return and refund policy.
Important Notes
We cannot control delays caused by customs, shipping carriers, public holidays, or circumstances beyond our control.
Please make sure your shipping address and phone number are correct. SerrBeauty is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
If you need help before placing your order, you can contact us through WhatsApp or our contact page.