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FAQs
Frequently Asked Questions
Here you’ll find answers to common questions about SerrBeauty products, shipping, payment, candle care, and international orders.
Our Candles
Yes, many SerrBeauty products are carefully handmade in Jordan. Slight variations in color, texture, finish, or appearance may naturally occur from one piece to another. These variations are part of the handmade character of each product.
We use natural wax and natural essential oils in our scented products, focusing on a warm, refined, nature-inspired experience. The type of wax may vary depending on the product.
Yes, our scented candles are made with natural essential oils rather than traditional synthetic fragrance oils. Scent strength may vary depending on room size, airflow, and how the candle is used.
SerrBeauty candles are designed for a clean and mindful candle experience when used properly. We use natural waxes and natural essential oils in our scented candles, and we recommend always following our candle care and safety instructions: trim the wick, keep the candle away from drafts and flammable materials, and never leave a burning candle unattended.
Natural beeswax is known for its warm color, rich texture, and calm burn. It brings a naturally cozy character to the candle, making it a beautiful choice for elegant homes and simple daily rituals.
Our scented candles are made with natural essential oils, so the scent is refined and natural rather than overpowering. Scent strength may vary depending on the candle size, room size, airflow, and whether you light one or both sides of a dual-scent candle.
A dual-scent candle contains two different scent sides in one candle, such as the Seasons of Serr collection. You can light one side for a softer scent ritual, or light both sides together for a fuller scent experience.
Yes. Once the candle is finished, some SerrBeauty containers can be gently cleaned and reused for decoration or light storage, depending on the container type and its condition after use. We do not recommend using any container for food or drinks.
Store your candles in a cool, dry place, away from direct sunlight, heat, and humidity. Keep them covered or inside their packaging when not in use to help protect the wax, scent, and surface finish.
For best performance, place your candle on a stable, heat-resistant surface, keep it away from children, pets, and flammable materials, and never leave it burning unattended. For wood wicks, keep the wick short and clean before each burn.
For more details, please visit our Candle Care & Safety page.
Yes, SerrBeauty products are designed to be gift-ready, with elegant packaging and a refined experience. Some products or sets may include special packaging or additional cards depending on the product.
Yes. We focus on natural materials, handmade production, and elegant packaging choices whenever possible. Our goal is to create pieces that feel refined, meaningful, and closer to nature.
Yes, you can contact us through WhatsApp or our contact page if you need help choosing the right product or preparing a gift.
SerrBeauty candles are made in small batches with natural waxes, natural essential oils, thoughtful design, and hand-finished details. Many of our pieces also include handmade vessels, wood wicks, and gift-ready packaging, which makes each candle feel more personal and refined than a standard mass-produced candle.
Shipping and Orders
Yes, we offer international shipping to selected countries based on the shipping options available at checkout. Shipping availability may vary depending on the country or region.
International shipping usually takes 8 to 10 business days after your order has been prepared. Delivery times may vary depending on the destination country, customs procedures, public holidays, or circumstances beyond our control.
International delivery is available at a flat rate of $12.
Free international delivery applies to orders over $100.
Delivery within Jordan is free for orders over 19 JOD.
For orders under 19 JOD, a 2 JOD delivery fee applies.
Local delivery within Jordan usually takes 1 to 2 business days.
Yes, prices, offers, delivery options, and availability may vary by country or region. Please make sure your shipping country is selected correctly before checkout.
Prices may appear in your local currency for browsing convenience, but all checkout payments are processed in USD. Your bank or card provider may display the final charge in your local currency based on their exchange rate and any applicable bank fees.
No. Customs duties, taxes, or import fees may vary depending on the destination country. In some cases, these fees may be collected upon arrival or delivery according to your local regulations. Any applicable customs duties, taxes, or import fees are the customer’s responsibility.
Please contact us within 24 hours of delivery and provide:
- A clear photo of the product
- A photo of the outer packaging
- A photo of the inner packaging
- Your order number
After reviewing the case, we will offer the appropriate solution according to our return and refund policy.
Returns may be accepted according to our return and refund policy, provided that the product is unused, in its original condition, and within the policy’s stated return window. Please review our Return & Refund Policy page for more details.